# Tawili Africa

> Tawili Africa is a digital agency and software studio in Lusaka, Zambia. It builds websites, mobile apps, custom management systems for 15 industries (hotels, schools, SACCOs, hospitals, co-operatives, logistics, mining, churches, NGOs, retail, manufacturing, property, government and companies), AI automation and learning platforms, and runs SEO, AEO and digital marketing, branding, photography and video for organisations across Africa. Every project is delivered in 21 working days.

## Key facts

- Name: Tawili Africa (Tawili)
- Location: Lusaka, Zambia
- Contact: tawiliafrica@gmail.com, +260 570 985 426 (phone and WhatsApp), Monday to Friday, 8 AM to 6 PM CAT
- Delivery: every project is delivered in 21 working days, from the first workshop to launch
- Quotes: a written scope and a fixed price within 24 hours of the quote form (https://tawili.africa/contact-us)
- Systems are custom built from proven modules to fit each client; 11 shared add-on modules (AI assistant, WhatsApp inbox, workflows, analytics, mobile app, integrations, e-invoicing and more) plug into any of them
- Tawili also hosts and supports what it builds
- Own products: GetItDone, JamboHR, DaimaFund, MoyoMatch, Pinch CRM, DomainMaster, OpportuniHub, AfriPredictions, Sentill, Aunty Mimi
- Client platforms built and hosted: 26 live systems on clients' own domains (https://tawili.africa/portfolio)
- Group: Pinch Africa (https://pinch.africa, Nairobi, Kenya) and its Zambian branch Tawili Africa (https://tawili.africa, Lusaka, Zambia) are one team; each site shows prices, payment methods and examples for its own country

## Services

- [Website Development Lusaka](https://tawili.africa/website-development): Custom websites and web platforms for African businesses: fast, found on Google, wired to MTN MoMo and your CRM. Built in Laravel, hosted and supported by Tawili.
- [Mobile App Development in Zambia](https://tawili.africa/mobile-apps): iOS and Android apps for customers, riders and field teams, with MTN MoMo, push notifications and a back office to run them. Built in Flutter and React Native.
- [AI Automation in Zambia](https://tawili.africa/ai-automation): AI that drafts, reads and answers for your team: a WhatsApp assistant, document reading, knowledge search and reports. Staff approve, data stays private.
- [Process Automation in Zambia](https://tawili.africa/process-automation): Approvals, documents, MTN MoMo reconciliation, reminders and integrations automated around how your team works. Built, hosted and supported by Tawili.
- [CRM & ERP in Zambia](https://tawili.africa/crm-erp): Pinch CRM with one inbox for WhatsApp, calls and email, pipelines and invoices, grown into an ERP: stock, purchasing, MTN MoMo reconciliation, HR and payroll.
- [LMS Development Zambia](https://tawili.africa/lms): Learning platforms for academies, NGOs and companies: video lessons, quizzes, cohorts, live classes, certificates and MTN MoMo for paid courses. Hosted by Tawili.
- [SEO & AEO Agency Lusaka](https://tawili.africa/seo-aeo): Technical SEO, content, local SEO and AEO for ChatGPT, Gemini, Perplexity and Google AI Overviews, with rankings and enquiries tracked in one dashboard.
- [Digital Marketing Lusaka](https://tawili.africa/digital-marketing): Meta, Google, TikTok and LinkedIn ads, content and WhatsApp follow-up, tied to leads and sales, with one dashboard showing where every kwacha went.
- [Branding & Graphic Design Lusaka](https://tawili.africa/branding-design): Brand identity, guidelines, campaign artwork, packaging, social templates and pitch decks for African businesses and NGOs, designed by Tawili in Lusaka.
- [Photography in Lusaka](https://tawili.africa/photography): Product, brand, people, event, food and aerial photography for Zambian businesses and NGOs. Shot on location, edited for your website, social and print.
- [Video Production in Lusaka](https://tawili.africa/videography): Brand films, social cuts, event coverage, drone footage, testimonials and motion graphics for Zambian businesses and NGOs. Scripted, shot and edited by Tawili.
- [IT Consulting Lusaka](https://tawili.africa/it-consulting): IT audits, architecture, hosting and support retainers for Zambian businesses: uptime, backups, security, email and licences looked after by one team.

## Management systems by industry

- [Tawili for Hotels & Lodges](https://tawili.africa/industry-hospitality): Reservations, booking engine, front desk, housekeeping, POS, events and finance in one system for Zambian hotels and lodges. MTN MoMo, Smart Invoice and OTAs wired in. Modules: Reservations, Booking engine, Channel manager, Front desk & room board, Guest profiles & CRM, Housekeeping, Maintenance & work orders, Restaurant & bar POS, Kitchen & recipes, Stores & purchasing, Conferences & banqueting, Activities & spa, Folios & billing, Night audit & finance, Revenue & rates, Staff & payroll, AI assistant, WhatsApp & SMS inbox, Roles & audit log, Workflows & approvals, Analytics & dashboards, Mobile app, Integrations, Smart Invoice e-invoicing, Helpdesk & feedback, Documents & e-signature.
- [Tawili for Safari Operators](https://tawili.africa/industry-travel): Enquiries, itineraries, quotes, bookings, fleet, supplier payments and a client portal in one system for safari operators. MTN MoMo, USD and WhatsApp wired in. Modules: Enquiries & CRM, Itinerary builder, Quotes & proposals, Agents & partners, Bookings, Lodges & allocations, Park fees & permits, Flights & transfers, Fleet & vehicles, Guides & drivers, Vouchers & trip sheets, Client portal, Feedback & reviews, Invoices & payments, Supplier payments, Accounts & currency, AI assistant, WhatsApp & SMS inbox, Roles & audit log, Workflows & approvals, Analytics & dashboards, Mobile app, Integrations, Smart Invoice e-invoicing, Documents & e-signature, HR & payroll.
- [DaimaFund](https://tawili.africa/industry-financial): Members, savings, loans, MTN MoMo collections and payouts, BoZ returns and a member app in one system, built for Zambian SACCOs and chilimbas. Modules: Members, Contributions, Member fees, Loans, Mzunguko (ROSCA), Welfare & claims, Investments & assets, MTN MoMo & payments, Meetings, Polls & elections, Messages & reminders, Accounting, Dividends & payouts, Reports & statements, Roles & audit, Branding & your domain, AI assistant, Workflows & approvals, Mobile app, Integrations, Smart Invoice e-invoicing, Helpdesk & feedback, Documents & e-signature, HR & payroll.
- [Tawili for Schools](https://tawili.africa/industry-education): Learners, classes, CBE report cards, MTN MoMo fees, transport and a parent portal in one system, built for Zambian schools, colleges and training centres. Modules: Learners & admissions, Classes & timetable, Attendance, Assessments & CBE reports, Exams & results, Homework & e-learning, Library, Fees & MTN MoMo, Bursaries & sponsors, Expenses & budgets, Transport, Boarding & dorms, Clinic & health, Stores & inventory, Staff & payroll, Messages & notices, AI assistant, Roles & audit log, Workflows & approvals, Analytics & dashboards, Mobile app, Integrations, Smart Invoice e-invoicing, Helpdesk & feedback, Documents & e-signature.
- [Tawili for NGOs](https://tawili.africa/industry-ngo): One system for M&E, grants, proposals, donor reports, finance, procurement and payroll, built for NGOs in Zambia and Zambia. Modules: Programmes & workplans, M&E results & indicators, Field data & surveys, Reach & referrals, Partners & sub-grants, Events & trainings, Grants & donors, Funding finder & proposals, Budgets & commitments, Donor reporting, Finance & payables, Procurement, Assets, stock & travel, People & payroll, Safeguarding & cases, Governance & risk, AI assistant, WhatsApp & SMS inbox, Roles & audit log, Workflows & approvals, Mobile app, Integrations, Documents & e-signature.
- [Tawili for Retail](https://tawili.africa/industry-ecommerce): Online store, shop tills, stock, deliveries, wholesale and finance in one system for Zambian retailers. MTN MoMo checkout and ZRA Smart Invoice built in. Modules: Online store, Point of sale, Wholesale & B2B, Product catalogue, Inventory & transfers, Purchasing & suppliers, Stock takes, Orders & fulfilment, Deliveries & riders, Returns & exchanges, Customers & loyalty, Promotions & vouchers, Marketing & WhatsApp, Payments & reconciliation, Invoices & Smart Invoice, Reports, AI assistant, WhatsApp & SMS inbox, Roles & audit log, Workflows & approvals, Mobile app, Integrations, Helpdesk & feedback, Documents & e-signature, HR & payroll.
- [Tawili for Manufacturing](https://tawili.africa/industry-manufacturing): One system for production, quality, stock, purchasing, sales, finance and payroll, built for Zambian manufacturers. Ready for MTN MoMo and ZRA Smart Invoice. Modules: AI insights, Approvals, Production orders, Recipes & yield, Quality & food safety, Assets & maintenance, Inventory & batches, Purchasing, Suppliers, Customers & quotes, Orders & dispatch, Invoices & receivables, Job costing & margins, Banking, tax & ledger, HR & attendance, Payroll, AI assistant, WhatsApp & SMS inbox, Roles & audit log, Mobile app, Integrations, Smart Invoice e-invoicing, Helpdesk & feedback, Documents & e-signature.
- [Tawili for Property](https://tawili.africa/industry-realestate): Listings, leads, leases, MTN MoMo rent, repairs, landlord statements and off-plan sales in one system for Zambian agents, managers and developers. Modules: Properties & units, Listings & marketing, Leads & viewings, Tenancies & leases, Off-plan & payment plans, Documents & e-signatures, Rent billing & MTN MoMo, Arrears & reminders, Service charge, Utilities & meters, Maintenance & work orders, Contractors & vendors, Inspections, Construction progress, Landlords & payouts, Accounts & tax, AI assistant, WhatsApp & SMS inbox, Roles & audit log, Workflows & approvals, Analytics & dashboards, Mobile app, Integrations, Smart Invoice e-invoicing, Helpdesk & feedback, HR & payroll.
- [Tawili for Companies](https://tawili.africa/industry-corporate): CRM, projects, HR and payroll, approvals and documents in one workspace for Zambian companies. MTN MoMo, ZRA Smart Invoice and statutory payroll wired in. Modules: CRM & pipeline, Quotes & proposals, Contracts & renewals, Projects & tasks, Timesheets & billing, Client portal & helpdesk, Invoices & Smart Invoice, Expenses & petty cash, Procurement & approvals, Staff records, Leave & attendance, Payroll, Performance & appraisals, Recruitment, Assets & equipment, Documents & policies, AI assistant, WhatsApp & SMS inbox, Roles & audit log, Workflows & approvals, Analytics & dashboards, Mobile app, Integrations, Smart Invoice e-invoicing, Helpdesk & feedback.
- [Tawili for Hospitals & Clinics](https://tawili.africa/industry-healthcare): EMR, lab, pharmacy, wards, billing and NHIMA and insurance claims in one system for Zambian hospitals and clinics. MTN MoMo and ZRA Smart Invoice wired in. Modules: Patients & registration, Appointments & queue, Triage & patient flow, Consultations & EMR, Laboratory, Radiology & imaging, Pharmacy & dispensing, Wards & beds, Theatre & procedures, Maternity & child health, Billing & cashier, Insurance & NHIMA claims, Stores & procurement, Staff, rosters & payroll, Patient messages, Reports & MOH returns, AI assistant, Roles & audit log, Workflows & approvals, Mobile app, Integrations, Smart Invoice e-invoicing, Helpdesk & feedback, Documents & e-signature.
- [Tawili for Co-operatives & Agribusiness](https://tawili.africa/industry-agriculture): Farmer register, milk and produce collection, MTN MoMo farmer payments, input credit, traceability and buyers in one system for Zambian co-ops and agribusiness. Modules: Farmer register, Milk & produce collection, Collection centres, Quality & lab, Farmer payments, Agro-vet shop & input credit, Farmer loans & advances, Extension & field officers, Traceability & certification, Contracts & buyers, Cooling plant & stores, Transport & routes, AGMs & governance, SMS, USSD & WhatsApp, Sales invoices & finance, Reports & insights, AI assistant, Roles & audit log, Workflows & approvals, Mobile app, Integrations, Smart Invoice e-invoicing, Helpdesk & feedback, HR & payroll.
- [Tawili for Logistics](https://tawili.africa/industry-logistics): Bookings, dispatch, live fleet map, last-mile delivery with proof of delivery, clearing, warehouse and invoicing in one system for Zambian logistics firms. Modules: Bookings & quotes, Rates & contracts, Customer tracking & portal, Dispatch board, Live fleet map, Drivers & trip sheets, Last-mile delivery, Clearing & forwarding, Warehouse & bonded store, Fuel & trip expenses, Maintenance & workshop, Compliance & documents, Invoicing & Smart Invoice, COD & collections, Claims & damages, AI assistant, WhatsApp & SMS inbox, Roles & audit log, Workflows & approvals, Analytics & dashboards, Mobile app, Integrations, Smart Invoice e-invoicing, Helpdesk & feedback, Documents & e-signature, HR & payroll.
- [Tawili for Mining & Energy](https://tawili.africa/industry-mining): Production, fleet, maintenance, safety, assay lab, permits, payroll and solar mini-grid billing in one system for mines, quarries and energy firms. Modules: Production & shift reports, Haulage & fleet, Equipment & availability, Maintenance & work orders, Health & safety, Permits to work, Assay lab & grade control, Stores & procurement, Environment & rehabilitation, Community & grievances, Licences & compliance, Contractors & hours, Shifts & attendance, Payroll, Energy sites & meters, Energy billing & PAYG, AI assistant, WhatsApp & SMS inbox, Roles & audit log, Workflows & approvals, Analytics & dashboards, Mobile app, Integrations, Smart Invoice e-invoicing, Helpdesk & feedback, Documents & e-signature.
- [Tawili for Government](https://tawili.africa/industry-government): Revenue collection by MTN MoMo, permits, plan approvals, a citizen portal, procurement, projects and payroll in one system for councils and public bodies. Modules: Revenue collection, Business permits & licences, Land rates & valuation, Markets, parking & cess, Citizen e-services portal, Citizen helpdesk & complaints, Building plan approvals, Inspections & enforcement, Development projects, Budgets & expenditure, Procurement, Fixed assets, Records & registry, HR & payroll, Fleet & equipment, M&E & public dashboards, AI assistant, WhatsApp & SMS inbox, Roles & audit log, Workflows & approvals, Analytics & dashboards, Mobile app, Integrations.
- [Tawili for Churches & Ministries](https://tawili.africa/industry-faith): Members, MTN MoMo giving with instant receipts, attendance, fellowships, children's check-in, pastoral care and branch accounts in one church system. Modules: Members & families, First-timers & follow-up, Attendance, Small groups & fellowships, Children's ministry, Services & events, Volunteers & rotas, Pastoral care, SMS & WhatsApp, Sermons & live stream, Giving & MTN MoMo, Giving statements, Building & mission projects, Accounts & budgets, Facilities & assets, Branches & board reports, AI assistant, Roles & audit log, Workflows & approvals, Analytics & dashboards, Mobile app, Integrations, Helpdesk & feedback, Documents & e-signature, HR & payroll.

## Products

- [GetItDone](https://getitdone.pinch.africa): Project Management. Tasks & team accountability.
- [JamboHR](https://jambohr.com): HR Platform. HR that actually runs itself.
- [DaimaFund](https://daimafund.com): Chama Banking. Run your chama like an institution.
- [MoyoMatch](https://moyomatch.com): Matchmaking. Get noticed for who you are.
- [Pinch CRM](https://crm.pinch.africa): Sales & Pipelines. Sell better, never lose a lead.
- [DomainMaster](https://domainmaster.pinch.co.ke): Domain System. Domain management, reimagined.
- [OpportuniHub](https://opportunihub.com): Jobs & Opportunities. Find what’s next, faster.
- [AfriPredictions](https://afripredictions.com/): Sports Intelligence. Data-driven football tips.
- [Sentill](https://www.sentill.africa/): Wealth Intelligence. Institutional-grade insight.
- [Aunty Mimi](https://auntymimi.org): Community.

## Case studies

- [Timeless Timber](https://tawili.africa/timeless-timber): How we turned a Nairobi hardwood mill into a continent-wide e-commerce engine. +38% MoM lead growth, B2B catalogue, distributor portal.
- [The Youth Platform](https://tawili.africa/the-youth-platform): Regional NGO platform with multi-programme content, donor tools and impact reporting for The Youth Platform.
- [Qazi Match](https://tawili.africa/qazi-match): HR-tech platform with AI-driven candidate matching, employer dashboards and recruitment funnels.
- [S3 Education](https://tawili.africa/s3-education): Study-abroad lead funnel, country-specific landing pages, M-Pesa application fees and counsellor CRM. +3× qualified enquiries.
- [Nuggets of Life](https://tawili.africa/nuggets-of-life): Leadership-development content brand: identity, content engine and community platform.
- [My Little Big Thing](https://tawili.africa/my-little-big-thing): Sustainability advocacy platform with campaign system and youth engagement tools.
- [Garrett Africa](https://tawili.africa/garrett-africa): Metal-detection brand for African markets: distribution catalogue, B2B funnel and paid-social engine.

## Company

- [About Tawili Africa](https://tawili.africa/about-us): Tawili Africa is the Zambian branch of Pinch Africa: a Lusaka team backed by strategists, developers, designers and AI engineers in Lusaka and Nairobi.
- [Contact and quote](https://tawili.africa/contact-us): Get a written scope and a fixed price within 24 hours. Ten quick steps, about three minutes. Every project is delivered in 21 working days.
- [Pricing](https://tawili.africa/pricing): Transparent pricing for marketing retainers, websites, apps, AI and creative work, from ZMW 12k a month. Fixed quotes, no surprise invoices.
- [All services](https://tawili.africa/websites-systems)
- [All industry systems](https://tawili.africa/industries)
- [Answers to common questions](https://tawili.africa/faq)
- [Systems we build](https://tawili.africa/products)

## Common questions

- **How fast does Tawili Africa reply?** Within 24 hours on business days. WhatsApp is fastest, usually within 2 hours during studio hours (8 AM to 6 PM CAT).
- **How long does a Tawili Africa project take?** Every project is delivered in 21 working days, from the first workshop to launch. The written proposal shows the plan day by day.
- **What is Tawili Africa's minimum project size?** There is no hard minimum. Smaller engagements (under ZMW 100k) usually fit better as fixed-scope sprints; bigger ones go on retainer.
- **Does Tawili Africa work with brands outside Africa?** Yes, if the work involves Africa in some way (market entry, audience, payments, content). Tawili is built for African brands going regional or global.
- **What does ‘one accountable lead’ mean?** From kickoff to launch, the same senior person owns your project. No relay race. Same brain that scoped you ships you.
- **Does Tawili Africa sign NDAs?** Yes. Send yours and we counter-sign within a day, or use ours.
- **Can clients visit the Lusaka studio?** Yes. Book via the qualifier on the contact page and pick ‘in-person’. The studio is in Lusaka, Zambia.
- **Why don’t you publish exact prices for every service?** Because the honest answer always depends on scope. A brand identity for a single-product startup is different from one for a multi-location restaurant group. The bands above are real, the scoping call is free, and you’ll get a fixed-price proposal before signing anything.
- **What’s the minimum commitment?** Retainers run three months minimum to let paid campaigns stabilise and content compound. Projects are one-off. Partnerships are annual.
- **Do you work outside Zambia?** Yes. Tawili Africa is the Zambian branch of Pinch Africa, which has active clients in Kenya, Uganda, Tanzania, Rwanda, South Africa and Nigeria. Zambian clients are quoted in ZMW or USD.
- **Can you co-pitch with our in-house team?** Yes. We often work alongside in-house marketers as a creative + paid extension. Many of our retainers run that model.
- **How do invoices and payments work?** Monthly retainers are invoiced on day 1 of the month, due net-7. Projects bill 50/50 against milestones. We accept bank transfer (ZMW/USD), MTN MoMo merchant code, and credit card via Stripe for international clients.
- **Which industries do you build systems for?** Hospitality, travel and safaris, financial services (SACCOs, chilimbas, microfinance), education, healthcare, agriculture and co-operatives, logistics and transport, mining and energy, government and public bodies, churches and ministries, NGOs, e-commerce and retail, manufacturing, real estate and corporate teams. If your sector is not listed, the same modules usually cover it.
- **Is it an off-the-shelf product or custom software?** Both. Each sector starts from a working base of modules, so you are not paying to reinvent the basics, and then it is tailored to your process, forms, reports and approvals. You own your data and can export it at any time.
- **How long does it take to go live?** 21 working days for the first phase: three days mapping how you work, about two weeks of building in short sprints you test as we go, then data migration, training and go-live.
- **Can we start with a few modules?** Yes. Most clients start with two to four modules and add more later. Modules share one database, so anything you add later already knows your customers, stock and accounts.
- **Does it work with MTN MoMo, ZRA Smart Invoice and WhatsApp?** Yes. Payments by MTN MoMo and card, Smart Invoice invoices, and messages by WhatsApp, SMS and email are built in, along with connections to banks, OTAs, accounting tools and devices where the supplier offers an interface.
- **What does a system cost?** It depends on the modules, the number of users and sites, and the data to move. After a free scoping call you get a fixed-scope proposal in writing within 24 hours, so you know the price before work starts.
- **Who hosts and supports the system?** We do. Systems run on servers we manage, with daily backups, monitoring, updates and a support line on WhatsApp. If you prefer your own servers, we can deploy there instead.

Full detail of every system, module and answer: https://tawili.africa/llms-full.txt